On a warm and sunny afternoon, I reached out to Dozie, known by his vibrant alias, Blaqcoffee. He had just emerged from a long and eventful night of planning an extraordinary affair. You see, Dozie held the coveted position of General Manager at the renowned nightclub “Play Ghana.” And on this particular night, he was… Continue reading Dozie “Blaqcoffee”: Where service takes you.
Berg has made a reputation for himself as far as bartending and bar consultations go. Our first encounter was at the annual “World Class Cocktail Competition” event by Diageo, where he was one of the facilitators and trainers. His insights and experience have in their own way shaped the careers of several bartenders in the… Continue reading Behind The Bar With “Gifted Berg”
There are a few names you cannot leave out when you discuss Hospitality in Nigeria, and Bukky George Taylor is one such name. Over the years, through her company Robert Taylor media, She has contributed immensely to the success of a number of hospitality brands which by extension has boosted the perception of the Nigerian… Continue reading Bukky George-Taylor On Communications In Hospitality
The customer is not looking for another hotel or restaurant but an experience. Now more than ever businesses are distinguished for their operational prowess and overall brand image. Simply put, quality service and good perception. Look around you, there seems to be no shortage of, good and not-so-good, businesses in Nigeria these days. Fresh… Continue reading Built to last: Steps To Building a Formidable Hospitality Brand
The importance of brand strategy to hospitality businesses cannot be overstated. Fundamentally, a brand strategy is aimed at providing a distinctive, yet easily identifiable and relatable image for a business. With the right brand strategy, you are aiming to be distinguishable from the competition, yet popular with your existing and potential customers. We will… Continue reading Brand Strategy for Hospitality Businesses: A Quick Checklist for you
Customer experience is critical to the success and longevity of a hospitality business. The more you improve customer experience, the better it is for the profitability and reputation of the hospitality brand. The capacity to attract and retain customers is at the core of any hospitality brand’s success story and this can only be possible… Continue reading The Importance of Customer Experience in Hospitality
Owning a restaurant is a dream business for some people. In addition to being financially rewarding, it is one of those businesses with limitless potential. While starting a restaurant business can be challenging, a proper understanding of these factors will empower aspiring restaurant owners to avoid common mistakes and unnecessary pitfalls. Failure to have… Continue reading Starting a Restaurant Business: Pitfalls to Avoid
The hospitality industry in Nigeria has been growing rapidly in recent years, with a focus on international and domestic tourism. The industry is driven by increasing economic prosperity, a growing middle class, and an increasing demand for travel and leisure services. In this article, we will take a closer look at the current trends in… Continue reading How Chioma Adejumo is managing to push the competition with quality service